DDL Mailorder Services
Innovative end to end handling
The DDL Group delivers a completely integrated multi channel business solution 24/7,
handling any size or complexity from simple overflow during busy times, to an end to end one-stop
solution. By outsourcing the time-consuming but basic tasks of order handling, payment processing,
database management, marketing and delivery services, your company can focus on core
activity and planning for the future. At DDL Mail Order, you can trust us to take care of your customers,
helping you to exceed their expectations. Our 2 fulfilment centres offer an all encompassing range of services.
We offer:
- Fully integrated mail-order response handling
- Pick, pack & despatch
- Storage and distribution database management
- Fulfilment and payment processing service
- e-commerce fulfilment
- Brochure response handling
- Direct mail
- Multi channel Customer contact centre
- Data capture
- Database services
- RFM Analysis
Making the customer special At DDL Mail Order, we believe the key to effective customer relationship management
is to identify the customers expectations, then exceed them. Using our Multi channel customer contact services,
we can offer a wide range of facilities to support each connection you have with your client delivering a smooth
and seamless dialogue. Using technology driven solutions, we can provide smart selling and customer relationship
management, customer satisfaction surveys, and customer re-activation through intelligent segmentation.
Our solutions offer an entire customer contact management solution that treats every customer as an individual
client with a perfectly tailored solution, all of which develops long-term relationships, customer retention
and ensures future loyalty. Customers need to be looked after, and by allowing us to take care of the customer
contact process, your time is freed up to run your business whilst knowing your customers are in safe hands.
Despatching the goods
We can send it - little or large, using the most cost effective and environmentally friendly packaging,
reinforcing your company branding and ethics. Our quality of mailing is assured by QMP standards, and you can
be in no doubt you have the best possible guidance on achieving the maximum impact for the minimum postage costs.
The core of our operation is our staff. Our fully trained, permanent employees are all highly experienced in large
volume and complex fulfilment operations, and are supported by systems and processes, ensuring they can cope with
the workload generated by seasonal fluctuations. At DDL Mail Order you can take advantage of our wealth of experience
in Mail order and promotional fulfilment to ensure you achieve your targets on time and on budget.
Up-to-the-minute information
We believe that the key to an effective and meaningful relationship with our clients, is the sharing of information
through an efficient and strong Account Management team. Our Account Managers share a wealth of experience across the
entire Mail Order and marketing sector, and where possible, will recommend better ways to help you achieve your goals.
We offer tailored Service Level Agreements which are constantly monitored by your in-house representative,
your Account Manager, who will report back to you on quality and standard for both productivity and performance.
In close partnership with our clients we provide a true real time extranet facility to allow online information
management 24/7. We have a vast range of standard reports for you to choose from, and can also provide bespoke
reporting for unique requirements. For clients who require direct access to their own data, we can provide a secure
log-in facility with reporting functionality for real time analysis of your current campaign.
